OKViz Pro Custom Visuals FAQ

What are OKViz Pro custom visuals?

The OKViz Pro custom visuals are components that extends the visualization capabilities of Power BI providing technical support and advanced features not available in the free custom visuals.

Why should I pay for OKViz Pro custom visuals?

OKViz provided free custom visuals since 2015 and will continue to maintain and create new free custom visuals for Power BI. The licensing cost for OKViz Pro custom visuals allows a sustainable economic model to provide professional support and the development of additional features. The free components will continue to be free also in the future.

What licensing system do you use?

The OKViz Pro custom visuals are already licensed when you download them. You do not have to enter any license key or activation code. It just works, and the trial period is free even though you purchase it immediately.

Can I copy the licensed component in the Organizational Custom Visuals repository?

Yes, we strongly suggest installing the OKViz Pro custom visual in the Organizational Custom Visuals repository of your Power BI tenant. This way, all the users in the company will be able to use the licensed component and every Power BI report will automatically update the custom visuals as soon as they are updated in the Organizational Custom Visuals repository.
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Where should I include licensing info?

The details for the license are requested only during the registration on OKViz web site. There are no further actions required and the downloaded component can be used by any user in the company, according to licensing terms.

Do you have a license key to share with users?

No, there is no license key to apply to the component. This way, there are no sensitive information shared across multiple users like the activation key of a software component.

Should I download a new version of the component when the trial expires?
Should I update the trial component in all the reports once I buy the licensed one?

No, all the trial components downloaded after February 1st, 2019 will automatically activate the features after the trial period if the subscription is confirmed on okviz.com and an Internet connection is available. In case the component is used on Power BI Server or the Telemetry is disabled, an updated version of the component can be downloaded and installed in the Organizational Custom Visuals repository, this way all the reports are automatically updated with the licensed version.

Should I pay the license fee after the trial expires?

Yes, you should pay the license after the trial expires to use the OKViz Pro custom visuals. However, you can provide the credit card info when you register for the trial. This way, the first billing will be scheduled after the trial period expires. You can cancel the registration at any time during the trial period at no charges.

How long is the trial period?

The trial period is 30 days, starting on the registration date (when you download the OKViz Pro custom visual).

What happens after the trial expires?

After the trial period expires you enter a 60-day grace-period, during which the custom visual works displaying a warning message about the trial expired date. After the 60-day grace period the unlicensed custom visual will stop working.

Do you provide a life-time license?

No, the license has a subscription-based model. Custom visuals require updates to keep the components up-to-date in the Power BI platform. Therefore, a continuous maintenance is required to guarantee product quality and support.

What are the subscription's plans available?

There are two plans available: a monthly plan and yearly plan. The licensing price depends on the number of licensed users. The yearly plan requires an advance payment of 10 months and is valid for one year, saving more than 16% on monthly subscription fee.

Why you do not support IAP features?

The Power BI custom visuals with in-app purchase features requires the user to include a license key in each instance of each report where the custom visual is used. This is not practical and we are looking forward to an improved experience for IAP features in Power BI custom visuals, then we will be able to support them.

What is the advantage of using the Organizational Custom Visuals repository for the licensed components?

Once you install the component in the Organizational Custom Visuals repository, all the users within the company can use the licensed component without entering any license key. Moreover, any update made to the component in the Organizational Custom Visuals repository automatically updates the components in all the reports using it.

Can I avoid publishing a component in the Organizational Store?

Yes, you can use a OKViz Pro custom visual in a report without publishing it in the Organizational Custom Visuals repository. However, we strongly discourage you to do so, because then you have to manually update the component in every report in the future.

Are the OKViz Pro custom visuals certified?

No, because these components are not published in the Marketplace (AppSource).

What are the limitations of a custom visual that it is not certified?

There are a few features that are available only with certified custom visuals, like exporting to PowerPoint and displaying the custom visual in emails received as part of a user subscription to a report page. More details about certified custom visuals are available here: Certified custom visuals

Can I obtain a certified version of the component?

You can try. Microsoft requires a custom visual to be in the marketplace as a prerequisite to be certified. However, OKViz components can comply with all the other certification requirements and the marketplace does not seem to be a technical limitation. This condition is similar in any company that creates custom visuals for internal use. Therefore, if your company has enough leverage and you want to ask Microsoft to certify your own version of the component, we can support you providing to Microsoft a GitHub repository with the source code of the component you licensed from OKViz.

What happens if OKViz stops operating?

We are here to stay, but in the unlikely event of being forced to stop support, OKViz will release as public open source projects the source code of the components that are no longer supported.

Do I have access to the source code of the component?

We can provide a read-only access to the source code of the component for auditing and security review reasons only, after signing an NDA. We do not provide the source code of the components for other purposes.

Do you send any data to third-party services?

We do not send any user-data. We have a Telemetry setting that, if enabled, sends anonymous data about features used in the component. The Telemetry setting can be disabled in OKViz Pro custom visuals.

What is the purpose of the Telemetry setting?

We use telemetry data to better understand what features are used in OKViz Pro custom visuals. Telemetry sends only anonymous data about features used and does not send any data of the reports and/or underlying datasets. However, you can disable the Telemetry setting in OKViz Pro custom visuals.

Can I disable Telemetry?

Yes, you can disable the Telemetry setting in OKViz Pro custom visuals.

Do you offer premium support?

Yes, customers covered by an active paid subscription have access to a premium support by email. We guarantee an answer within the next working day. Usually, we reply much sooner than that.

If there is a bug, how much time is required to get a fix?

If the bug can be solved in the code of the OKViz Pro custom visual, usually we release a new version of the component within 5 working days. If the bug depends on other services not provided by OKViz, then we will do our best to find a workaround, but we cannot guarantee a timely deliver for a fix.

If there is a regression with a new version of a custom visual, how can I revert to a previous version?

Customers with an active paid subscription have access to a private area where all the previous versions of licensed OKViz Pro custom visuals are available. By installing a previous version of the custom visual in the Organizational Store, all the reports revert the behavior to that version automatically.

Can I embed in Sharepoint a report with an OKViz Pro custom visual?

Yes, you can embed in Sharepoint Power BI reports that include OKViz Pro custom visuals, within the licensing terms of your subscription.

Can I share a report using the custom visual in a public website?

Yes, you can publicly share Power BI reports that include OKViz Pro custom visuals, if the report is freely accessible and hosted on powerbi.com. Only the Power BI users consuming the report must be licensed, you do not need a license for users consuming a public report.

What is the license required for Power BI Report Server?

You can choose whatever is more convenient between a user license and a server license. If you choose a user license, you need a tier that includes all the users that access one or more Power BI Report Server instance. If you choose a server license, you need a P1 node license for each server running Power BI Report Server.

Can I use the licensed custom visual in Power BI Embedded?

Yes, you can use a licensed OKViz Pro custom visual in a report published through Power BI Embedded. However, you can save money on licensing by getting a "per-site embedded" license if it is less expensive.

What is the "per-site embedded" licensing?

The "embedded" licensing is available for using the licensed component in a Power BI Embedded environment. The licensing cost is per-site and the component cannot be used in a regular Power BI report published on Power BI Report Server or on Power BI Service (powerbi.com).

Do you have localized versions of the custom visuals?

No, currently OKViz Pro custom visuals are available only in English language. However, all the messages displayed in the report can be controlled by properties of the OKViz Pro custom visuals.

What is your refund policy?

When a refund is issued, the subscription license expires immediately.

Do you have educational discounts?

Yes, the OKViz Pro custom visuals are free for students (individual license), whereas teachers and schools have a 50% discount.

Do you have discounts for Nonprofit organizations?

Yes, the OKViz Pro custom visuals have a 50% discount for Nonprofit organizations.

How can I ask a question that is not included here?

You are welcome to email us at support@okviz.com